Food and Beverage Training Specialist

6 days ago


Petaling Jaya, Selangor, Malaysia Kenny Hills Hospitality Group Full time

Kenny Hills Hospitality Group, a renowned leader in the food and beverage industry, is seeking a highly skilled Food and Beverage Training Specialist. This individual will be responsible for developing and implementing training programs to enhance customer service and operational efficiency across our 22 outlets.

The ideal candidate will possess a Bachelor's degree in business administration, hospitality management, human resources, or education, with a minimum of 2 years of experience in hospitality or F&B training. Strong knowledge of F&B operations and prior experience in formulating and executing training plans are essential.

Key Responsibilities:

  • Develop and implement training programs to improve customer service and operational efficiency
  • Assist in creating and implementing training tools, manuals, and training programs that target tangible results in hospitality operations and customer service
  • Meticulously assess and track team members' skills, performance, and productivity to identify areas of improvement
  • Collaborate with General Managers, HODs, and Outlet Managers to ensure each outlet exceeds customers' expectations and delivers our standard

Required Skills and Qualifications:

  • Bachelor's degree in business administration, hospitality management, human resources, or education
  • Minimum of 2 years of experience in hospitality or F&B training
  • Possessed Train the Trainer Certificate
  • In-depth knowledge of F&B operations & prior experience in formulating and executing training plans

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work with a leading hospitality group
  • Chance to develop your skills and career in a dynamic environment


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