Senior Administrative Professional

2 weeks ago


Petaling Jaya, Selangor, Malaysia Biomed Global Full time
About the Role

We are seeking a highly skilled and experienced Technical Service professional to join our team at Biomed Global. As a Senior Administrative Professional, you will be responsible for providing exceptional technical support, ensuring timely spare part delivery, and maintaining compliance with ISO and GDPMD standards.

Key Performance Indicators
  • Manage spare part purchase requests and warranty claims efficiently to fulfill customer and internal stakeholder needs.
  • Collaborate with the Procurement team to ensure timely shipment arrivals and dispatch of purchased and warranty claim parts.
  • Inform relevant service admin team members and engineers of spare part arrivals.
Responsibilities
  • Ensure departmental adherence to ISO and GDPMD standards by managing customer inquiries and responding within specified timeframes.
  • Maintain inventory accuracy for spare parts and service tools according to Master List Data.
  • Update service calls based on engineers' submitted reports and make necessary stock adjustments in SAP.
  • Maintain training records to ensure compliance with departmental ISO quality objectives.
Education and Experience
  • Diploma or higher qualification.
  • 3-5 years of relevant administrative experience, preferably in a similar field.
  • Necessary experience to lead teams effectively.
  • Experience in mentoring, coaching, and training junior staff.


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