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Senior Payment Expert

2 weeks ago

Shah Alam, Selangor, Malaysia Razer Full time
Role Overview

This Senior Technical & Customer Support Specialist role involves providing advanced technical support to customers and merchants using Razer's payment gateway services. The successful candidate will be responsible for troubleshooting complex technical issues, mentoring junior team members, and collaborating with cross-functional teams.

About Razer

We are a global leader in the gaming industry, committed to delivering exceptional customer experiences and driving innovation. Our team is passionate about working together to achieve our goals and making a positive impact on the world.

Responsibilities:
  • Lead troubleshooting efforts and provide technical guidance to junior team members.
  • Collaborate with cross-functional teams to ensure smooth system operations.
  • Investigate and resolve escalated technical issues related to payment processing.
Qualifications:
  1. At least a Bachelor's Degree in Computer Science/Information Technology or equivalent.
  2. At least 3-5 years of experience in technical support or customer service.
  3. Strong technical skills and excellent communication abilities.