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Technical Content Creator

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

About Promapp:

We are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries.

We foster a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, and we value our people's curiosity, ideas, and enthusiasm.

We take a contemporary approach to technical writing—addressing the user as a person and helping them accomplish their goals.

Promapp Developer Technical Writers develop multi-audience technical content for the Promapp Process Platform. They work with a global team to develop helpful, high-quality content that enhances the understanding, experience, and usage of Promapp products.

The ideal candidate will have 3+ years of technical writing experience, 1+ years of API/SDK writing experience, and basic knowledge of API and SDK documentation.

We offer a flexible, paid time off policy, employee wellness programs, meaningful peer recognition, paid parental leave, and opportunities for professional growth.

  • Develop and deploy all help content, security documentation, API and SDK documentation, and needed UX copy on a primary product and assistance for other product documentation, as necessary.
  • Test product functionality independently to verify and develop content as assigned for product releases.
  • Create code samples and examples to support API and SDK documentation.
  • Troubleshoot some errors in the publication pipeline and documentation tool set.
  • Keep current with emerging trends in technical communication, including SDK and API documentation.
  • Identify additional content needs through monitoring customer feedback channels and interpreting content analytics.
  • Build and maintain effective communication and partnerships across teams to ensure content alignment across the organization.
  • Provide feedback on UX copy, Marketing, and other areas as needed, and incorporate feedback from other teams.
  • Perform peer reviews to ensure a high standard of quality and adherence to style guide.
  • Identify and communicate product and UX design improvements suggestions to product managers, delivery managers, and UX designers.