Operational Excellence Director

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

As a key member of our team, you will be responsible for collaborating closely with other operations departments to deliver excellent service quality to customers. The position requires active involvement in managing medical claims costs down through dialogues, discussions, education, training, and communications with stakeholders.

Job Requirements
  • University degree with a focus in Business, Accounting, Risk Management (Insurance) or other related disciplines.
  • Minimum 8 years of experience in claims, including 5 years at managerial level, 5 years in insurance claims administration and assessment (all claim types).
Skills and Knowledge
  • Strong command of English and Bahasa Malaysia (spoken and written).
  • Mastery of insurance concepts, principles, and terminology.
  • Mastery of claims concepts, principles, and procedures.


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