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Team Lead, Order to Cash Collections and Cash Application

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Michael Page Full time
About Our Client

Our client is a leading global company in the industry, seeking a highly skilled Team Lead to join their team.

Job Description

Key Responsibilities:

  • Be the primary contact and subject matter expert of Order to Cash Collections and Cash Allocations, responsible for the entire process, including client receipts allocations, collections, AR related management reporting, AR related audit/tax compliance, corresponding internal controls, and smooth sub ledger close.
  • Participate in activities related to Order to Cash system implementation and upgrades, including requirements definition, functional/technical design, configuration, testing, training, change management, and cutover.
  • Review and analyze current procedures, working closely with Global/Regional SMEs to recommend and implement changes following Group directives to standardize activities and integrate into the Shared Services Centre.
  • Establish and monitor corporate KPIs/SLAs and metrics to guide Order to Cash strategy and decision-making, ensuring tasks and deliverables are accurate and timely.
  • Evaluate Order to Cash processes and policies, provide direction around Collections and Cash Allocations, and ensure operational requirements are met and maintain proper controls and monitoring.
  • Responsible for the overall performance of the team, including offshore team members and outsourced firms, evaluating current personnel strengths and opportunities, identifying clear objectives, monitoring performance, providing coaching, career development, and timely feedback to team members.
  • Prepare and review Order to Cash related balance sheets items and clear aging items promptly.
  • Effective stakeholder management, both internally and externally.
Collections:
  • Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
  • Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
  • Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
  • Prepare regular reports on collections activities, presenting data and insights to upper management.
  • Clearing of aging items in the debtor's ledger, such as unallocated cash, excess payments, and credit notes.
  • Prepare and review monthly bad debts provision listings and ensure that provisions are accounted correctly per company policies.
Cash Allocations:
  • Develop and implement effective cash allocation strategies and procedures to ensure that receipts are allocated correctly.
  • Monitor and analyze the performance of the cash allocation team, implementing measures to improve productivity and success rates.
  • Prepare regular reports on collections activities, presenting data and insights to upper management.
The Successful Applicant:
  • Ideally, previous experience in Shared Services, customer service, and Finance administrative activities.
  • Graduate with a Degree in Accounting/Finance/Business Administration.
  • 5+ years of business-related experience in Order to Cash/Credit collection role with evidence of increases in scope and responsibility.
  • 2+ years of experience managing team members.
  • Fluent in speaking, reading & writing Mandarin to support Greater China Region.
  • Regional experience in Asia Pacific.
What's on Offer:
  • Hybrid working environment.
  • Exposure to work with other regions.
  • Being part of a pioneer team.