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Customer Service Representative

2 weeks ago

Selayang Municipal Council, Malaysia AEON Credit Service (M) Berhad Full time
Job Overview

AEON Credit Service (M) Berhad is seeking a highly skilled and experienced customer service representative to join our team. As a key member of our contact center operations, you will be responsible for handling customer inquiries and requests via various channels.

Key Responsibilities
  • Respond to customer inquiries and complaints in a timely and professional manner.
  • Support the contact center department's administrative tasks and ensure seamless operation.
  • Analyze customer feedback and recommend solutions to enhance process efficiency and service standards.
  • Communicate effectively with customers and internal stakeholders to resolve issues and provide excellent service.
  • Maintain accurate records and reports to track customer interactions and performance metrics.
Requirements
  • Bachelor's degree or higher in any field.
  • At least 1 year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.