Success Representative
3 days ago
Job Description
The Customer Success Specialist will be responsible for responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
Responsibilities
- Educate customers on self-service options and automated banking channels.
- Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
- Clarify customer needs, evaluate problems, and provide solutions.
- Perform specified KYC tasks when required.
Qualifications
- Fluent in English and Mandarin languages
- Education level: SPM and above
- Able to work in 24*7 shift rotational basis
- Proven ability to promote and build extraordinary customer rapport
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