Back-End Support Technician

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cultivar Staffing & Search Full time
Job Overview:

Cultivar Staffing & Search is seeking an IT Support Officer to provide end-user support and manage the back-end of our SAAS software. The ideal candidate will be technically adept, people-oriented, and able to ensure smooth operation and user satisfaction.

Responsibilities:

  • Manage the back-end of our SAAS software.
  • Provide prompt and efficient support to end-users.
  • Collaborate with the development team to address any software bugs or enhancements.

Requirements:

  • Education & Experience:
  • A degree in Information Technology, Computer Science, or a related field is preferred.
  • Prior experience in IT support or a similar role is advantageous.
  • Technical Skills:
  • Basic understanding of programming and software development (no extensive coding required).
  • Familiarity with SAAS platforms and their back-end management.
  • Proficiency in using support ticketing systems and remote support tools.
  • Soft Skills:
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and a keen attention to detail.
  • Ability to work independently and manage time effectively in a remote setting.
  • A customer-centric approach with the ability to handle stressful situations calmly and efficiently.

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