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IT Quality Assurance Specialist

2 weeks ago


Butterworth, Penang, Malaysia Lam Research Full time
Job Summary

We are seeking a highly skilled IT Quality Assurance Specialist to join our team at Lam Research. In this role, you will be responsible for developing and implementing quality assurance standards and procedures, conducting regular audits and assessments, and identifying areas for improvement.

Key Responsibilities
  • Quality Assurance (QA)
    • Develop and implement QA standards and procedures for deskside services.
    • Conduct regular audits and assessments to ensure compliance with QA standards.
    • Identify areas for improvement and recommend corrective actions.

Knowledge Management (KM)

  • Develop and maintain a comprehensive knowledge management system.
  • Ensure that knowledge articles are accurate, up-to-date, and easily accessible.
  • Promote knowledge sharing and collaboration across the organization.

Process Management

  • Analyze and optimize service processes to improve efficiency and effectiveness.
  • Document and maintain process workflows, procedures, and guidelines.
  • Implement process improvement initiatives and monitor their impact.

Training and Support

  • Provide training and support to staff on QA, KM, and process management practices.
  • Develop training materials and conduct workshops as needed.

Collaboration

  • Work closely with IT, service desk, and other relevant teams to ensure alignment with QA, KM, and process management objectives.
  • Participate in cross-functional projects and initiatives.
Requirements
  • Proven experience in quality assurance, knowledge management, and process management.
  • Familiarity with ITIL framework and best practices.

Technical Skills

  • Proficiency in QA tools and methodologies.
  • Experience with knowledge management systems and tools.
  • Strong understanding of process mapping and optimization techniques.

Analytical Skills

  • Strong analytical and problem-solving skills.
  • Ability to analyze data and generate meaningful insights.

Communication Skills

  • Excellent verbal and written communication skills.
  • Ability to collaborate effectively with cross-functional teams.

Organizational Skills

  • Strong organizational and time management skills.
  • Attention to detail and accuracy.