CX Roadmap Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time
About Us

We are a company that values innovation, empowerment, and customer satisfaction. Our goal is to provide customers with exceptional experiences across various services.

Job Role

This Senior Manager of Customer Experience Strategy and Insights will be responsible for enhancing customer experience through strategic initiatives and insights derived from customer data and research.

Main Responsibilities
  1. CX Roadmap: Drive the CX roadmap, identifying opportunities and coordinating the execution of initiatives to achieve measurable CX and business outcomes.
  2. Project Management: Project manage CX initiatives aimed at transforming and improving customer experience.
  3. Research Methodologies: Shape research methodologies and best practices to ensure effective gathering of insights.
  4. People Management: Provide feedback through 1:1s, personal development plans, coaching, and development opportunities.


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