Machinery Support Specialist Leader

2 days ago


Petaling Jaya, Selangor, Malaysia Hitachi Vantara Corporation Full time
Job Description

The Machinery Support Specialist Leader will be responsible for providing technical support to distributors worldwide, including on-site installation and maintenance services. The successful candidate will have a strong background in machinery support and be able to lead a team of service professionals to deliver exceptional technical support.

Main Responsibilities
  • Provide technical support to distributors, including on-site installation and maintenance services.
  • Lead a team of service professionals to deliver exceptional technical support to distributors.
  • Collaborate with cross-functional teams to ensure seamless delivery of technical support, including sales, marketing, and engineering.
  • Develop and maintain relationships with key stakeholders, including distributors, customers, and internal partners.
  • Analyze data and metrics to identify trends and areas for improvement, and develop recommendations to optimize technical support delivery.
Requirements
  • Minimum 3-5 years of experience in a service-related position in any machinery industry.
  • Proven technical expertise, with experience in machinery support.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze data and develop recommendations.
  • Fluency in English is mandatory.
  • Business-level Japanese language skills are an advantage.


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