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Freight Forwarding Specialist

2 weeks ago

Klang, Selangor, Malaysia PGS LOGISTICS (M) SDN BHD Full time

About the Position

This full-time position is a crucial customer-facing role within our freight/cargo forwarding operation.

Key Responsibilities

  • Handling customer inquiries and requests
  • Providing accurate information about freight/cargo forwarding services
  • Assisting customers with order placement and issue resolution
  • Maintaining customer records and collaborating with internal teams

Requirements

  • Minimum 2 years of customer service experience
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office applications and CRM software
  • Ability to solve problems and work in a team