Service Representative

1 week ago


Johor Bahru, Johor, Malaysia MAN Truck & Bus (M) Sdn Bhd Full time
Job Description:

We are seeking a skilled Service Advisor to join our team at MAN Truck & Bus (M) Sdn Bhd. As a key member of our after-sales service department, you will be responsible for providing exceptional customer service and ensuring seamless vehicle repair processes.

Main Responsibilities:
  • Generate Sales Orders: Develop and maintain good relationships with customers to maximize sales revenue.
  • Meet Sales Targets: Achieve individual Service Advisor Sales Target and upselling Target on a monthly basis.

In this role, you will work closely with the Customer Service Management (CSM) team to ensure Monthly Service Sales Targets are achieved. Your primary focus will be on providing professional services to customers, building a good image of the company, and enhancing excellent rapport with them.

Key Performance Indicators:
  • Customer Satisfaction: Ensure all customer complaints are promptly resolved, and issues are addressed proactively.
  • Productivity: Carry out tasks efficiently, using the ESA System and Company Portals productively and responsibly.

To excel in this position, you must have strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. You should be willing to learn and adapt to new processes and technologies.



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