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Enterprise IT Support Manager
3 weeks ago
United Overseas Bank Limited, a leading bank in Asia with a global network of over 500 branches and offices across 19 countries and territories, is seeking an experienced Enterprise IT Support Manager to join its team. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices.
Our history spans over 80 years. Over this time, we have been guided by our core values: Honorable, Enterprising, United, and Committed. These values shape everything we do, from delivering innovative financial technology solutions to supporting our customers and colleagues.
The Technology and Operations function comprises five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations.
Job Responsibilities- Lead the Enterprise domain support team, providing proactive, timely, effective, and efficient support to users in the Enterprise domain space.
- Adopt standard Incident Management workflows and processes, including logging incident tickets, following Change Management procedures, and broadcasting quality issue/impact emails to stakeholders.
- Embrace standard Change Control Management practices, procedures, and guidelines for application releases and roll-outs.
- Participate and collaborate with the Development team in requirements gathering, clarifications, and analyzing impact on issues or user requirements.
- 7-10 years of hands-on application L2 support experience in the banking industry.
- Hands-on support experience with Robotics Process Automation applications such as Blue Prism, Automation Anywhere, or UiPath, Microsoft SharePoint, BMC Remedy, K2 software.
- Experience working with technical platforms or programming languages – MS Windows, Unix, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M, and Scripting.