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The Customer Support Specialist plays a crucial role in providing timely support to clients through various communication channels, ensuring their needs are met promptly and efficiently.
Responsibilities- Field inbound calls and demonstrate exceptional sales and customer experience skills throughout the interaction.
- Take a consultative approach to identify client needs and offer solutions for new products and services that drive business success.
- Resolve client issues within our scope of support (SOS), providing guidance on third-party resolution or consulting on paid solutions as needed.
- Troubleshoot client products to resolve each call effectively.
- Meet key performance metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
- Demonstrate outstanding interpersonal skills and adaptability in a high-volume, dynamic environment.
