Digitalisation Strategy Director

20 hours ago


Petaling Jaya, Selangor, Malaysia Verdant Solar Sdn Bhd Full time

We are a leading renewable energy company driven by passionate individuals to promote sustainable living in Malaysia. Our goal is to reduce electricity bills and create a greener world through our NEM Solar PV system.

Job Description:
  • Create a comprehensive digital transformation roadmap that aligns with the company's business objectives, outlining key milestones, deliverables, and timelines.
  • Collaborate with the People & Culture team to analyse and improve the employee journey from hiring to exit, enhancing the overall employee experience.
  • Work closely with the Customer Experience team to streamline the customer journey, focusing on the process from case closed to TNB meter change, and beyond. Implement digital tools to enhance each stage of the customer experience.
  • Enhance Verdant's CRM system to improve lead management and sales team efficiency.
  • Implement automated NEM and TNB form completion upon customer information input for quotations, ensuring seamless transitions.
  • Transform supply chain management by implementing a real-time inventory tracking system for all stages of closed cases, automating inventory booking and material assignment upon customer deposit payment.
  • Drive coordinated installations across multiple regions, scheduling installers systematically to ensure every customer receives an installation date upon deposit payment and cancellations are significantly reduced.
  • Streamline finance processes by implementing digital solutions for customer invoicing, supplier billing, and payment processes.
  • Support the development of the Verdant Home app, working closely with the third-party app developer to create a user-friendly customer portal for real-time journey tracking and energy production monitoring.
  • Establish a centralised data warehouse to consolidate information from various departments and systems, enabling the implementation of business intelligence tools for real-time performance tracking and reporting.


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