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Service Quality Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time
About the Role

The Quality Services Analyst is responsible for supporting the Quality Services Team by providing administrative duties and assisting with the delivery of quality coaching models. This includes consistency checking, call benchmarking, and coaching team managers.

Key Performance Indicators
  • Deliver high-quality service to customers.
  • Manage assigned tasks and prioritize workload to ensure timely completion.
  • Identify improvement opportunities and suggest solutions.
  • Operate in accordance with agreed procedures and guidelines.
Requirements
  • Minimum 2 years of experience in a similar role or related field.
  • Strong knowledge of banking products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
What We Offer

As a valued member of our team, you will receive a competitive salary and benefits package, as well as opportunities for career growth and development.