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Application Solutions Engineer
2 weeks ago
This position offers the opportunity to work as an Application Solutions Engineer in a fast-paced environment, where you will be responsible for designing and implementing technical solutions to resolve complex issues. If you enjoy problem-solving and working collaboratively, this job may be an excellent fit.
As part of the Technical Support team, you will analyze source code, debug technical issues, and collaborate with various teams to ensure product stability. You will also work closely with Development, Customer Support, and Business Development to resolve escalations and improve overall performance.
The primary responsibilities of this role include:
- Level 2 Technical Support
- Analyzing source code to assist in debugging issues reported by internal teams.
- Designing and implementing technical solutions to resolve complex issues.
- Collaborating with Developers to resolve application or infrastructure-level bugs.
- Ensuring system stability through proactive monitoring and maintenance.
- Contributing to internal knowledge bases and FAQs.
- Developing scripts or tools to assist in diagnostics, testing, or automation.
- Improving system health through continuous monitoring and analysis.
