SST Centre Director

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bank Simpanan Nasional Full time

Job Summary

The SST Centre Director will lead the management and operation of Self Service Terminals (SSTs) at Bank Simpanan Nasional. This role requires strong leadership and technical expertise to ensure optimal performance, minimal downtime, and high customer satisfaction.

  • Main Responsibilities
  • Develop and implement strategies to optimize SST performance and reduce downtime.
  • Lead a team of technicians to troubleshoot and fix SST issues promptly.
  • Collaborate with TM engineers and machine vendors to resolve complex issues.
  • Guide branch officers remotely to resolve SST-related issues and minimize customer disruption.
  • Prepare regular reports on FLM activities and provide insights for improvement.
  • Facilitate the installation, commissioning, relocation, and removal of SSTs to ensure smooth operations.
  • Manage the eSDMS system and monitor antivirus applications on the EPO server to maintain data security.
  • Prepare monthly uptime and debit card transaction reports to track performance metrics.
  • Manage quotations and invoices for hardware maintenance and part replacements to ensure cost-effectiveness.
  • Monitor daily cash returns for ATM, CDM, and CRM transactions to maintain accurate records.
  • Generate A key and B key pins for SSTs to ensure secure transactions.

Requirements

  • Qualifications
  • Bachelor's degree in Finance, Accountancy, Banking, or Information Technology is preferred.
  • Minimum 10 years of experience in managing ATM operations.
  • Basic computer skills and familiarity with ATM software and hardware are essential.
  • Able to troubleshoot and resolve technical issues with ATMs and related software.
  • Good communication and interpersonal skills.

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