Senior IT Security Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ensign InfoSecurity Full time

About This Role:

This is an exciting opportunity to join our cybersecurity team as a Senior Security Engineer L2. You will be working on a variety of challenging projects, developing your skills and expertise in cybersecurity.

Responsibilities:

  • Manage ticketing systems and ensure all tickets are up to date with latest information/updates.
  • Provide 24x7 support by managing external customers' enquiries, requests or complaints in a timely manner.
  • Handle customers' calls/escalation, perform 2nd level troubleshooting and resolution.
  • Take ownership of issues and work with Engineering/Principle towards resolution.
  • Monitor, track and communicate status of support requests.
  • Perform products preventive maintenance.
  • Maintain products firmware, signature and patches up to date.
  • Vendor/Principle coordination and management.
  • Create & Maintain technical documentation.
  • Report possible threats or software issues.
  • Install, program and commission devices, security equipment, and software.
  • Diagnose and troubleshoot hardware and software issues.
  • Develop and implement remediation plans.
  • Collaborate with other IT teams to ensure timely vulnerability remediation.
  • Configure new policies and templates.
  • Fine-tune existing policies to meet customers' requirements.
  • Upgrade and evergreen the firmware and software.

Requirements:

  • 3-6 years of experience in security engineering and operations support.
  • Analytical-thinking and problem-solving experience.
  • Experience working autonomously and prioritizing work with minimal input.
  • Time management and multitasking experience.
  • Strong knowledge of VPN, Cisco Identity Services Engine (ISE) solutions.
  • Hands-on experience in running and maintaining CISCO Any Connect, CISCO DUO, Cisco Identity Services Engine (ISE) solutions including configuration, fine-tuning of policies and firmware upgrades.
  • Preferably with an engineering support background.
  • Excellent verbal and written communication skills.
  • Detail-oriented and organized.
  • Ability to work independently with minimal supervision while maintaining a high level of efficiency.
  • Flexible and quick to adapt to sudden changes and issues.
  • Willing to work in the customer's environment.
  • Experience/technical certification in Cisco products is a MUST.


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