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Customer Service Expert for Partner Support
3 weeks ago
Welcome to ENGINEERINGUK, a leader in the global travel industry. We are seeking an experienced professional to join our team as a Lodging Partner Associate II, Japanese Language Support.
Job DescriptionThis role is part of the Traveler & Partner Service Platform (TPSP) in the Expedia Product & Technology division. Our team brings functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.
- Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior.
- Respond to inquiries or requests in inventory management, data entry, and training.
- Call partners to resolve current and future issues (questions, changes, etc.).
- Provide supplier self-service support and maintenance.
We foster an open culture where everyone belongs, differences are celebrated, and we know that when one of us wins, we all win.
Key Responsibilities:
- Providing inbound and outbound support to hotel and property partners.
- Helping them attract travelers by putting ourselves in their shoes.
- Maintaining multiple software programs, responding promptly and accurately to email and phone communications.
- Delivering a simple, rapid, and competent support experience.
