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Contact Center Operations Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Herbalife International, Inc. Full time

Job Summary

We are seeking an experienced Assistant Manager, Contact Center to join our team in Taiwan. The successful candidate will be responsible for leading the Contact Center operations, ensuring high levels of member satisfaction, and driving continuous process improvement efforts.

This role requires excellent leadership, analytical, and communication skills, including working knowledge of staffing models, scheduling, and telecom opportunities.

  • Manage and provide leadership to Member Services Contact Center team members.
  • Oversee call center operations in Taiwan while providing backup support for the Hong Kong lead during periods of absence.
  • Provide training to ensure team members meet service objectives and possess the necessary knowledge.