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Technical Service Delivery Manager
2 weeks ago
This is an exciting opportunity for an experienced L2- Core And Cards Support Engineer to join our team at Serton Global AS.
Key Responsibilities:- Provide Technical Support: Deliver high-quality technical assistance to business users, resolving their queries and issues efficiently.
- Manage Incidents: Address and resolve reported incidents promptly, maintaining high service levels and meeting customer expectations.
- Analyze and Resolve Problems: Identify and mitigate potential problems, preventing downtime and ensuring continuous service availability.
- Collaborate with Teams: Work closely with internal teams to ensure effective resolution of technical issues.
- Develop and Implement Processes: Review and enhance existing processes, implementing best practices to optimize technical support delivery.
- Monitor System Performance: Analyze system performance and capacity requirements, forecasting future needs to ensure efficient resource allocation.
- Extensive experience in OS/400 system administration.
- Proficiency in RPG and COBOL programming languages.
- Experience with Silverlake banking system is highly valued.
- Superior written and verbal communication skills in English.
- Flexibility to work varied shifts, including evenings and weekends.
