Migration Services Coordinator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia CPA Australia Ltd Full time
Global Skills Assessment Expert Job Description

About the Role

You will work closely with our team to assess the qualifications, employment experience and English language proficiency of migrants seeking to move to Australia.

Your Key Responsibilities

  • You will be responsible for providing accurate and timely information to support frontline staff by being the point of contact to deal with queries received by applicants and migration agents.
  • Promptly address customer enquiries, provide accurate information, while ensuring a positive and seamless customer experience.
  • Champion a culture of customer service excellence, while ensuring service delivery within published service level agreements.

Requirements

  • Strong administration skills with a high attention to detail.
  • Ability to understand and apply defined criteria to make decisions.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent organisational and time management skills.
  • Strong curiosity and probing nature.
  • Previous experience with education, Australian or International including qualifications assessment would be advantageous.
  • Experience in a Migration role would also assist your success.


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