Business Process Associate

3 days ago


Petaling Jaya, Selangor, Malaysia DHL Germany Full time
Business Process Associate Job Details

We are looking for a Business Process Associate to join our team at DHL Germany.

Primary Responsibilities:
  • To ensure that customer queries are resolved in a timely and professional manner.
  • To maintain accurate records of customer interactions in the ERP system.
  • To actively promote self-service functionalities to minimize recurring customer queries.
Stakeholder Interaction:

The successful candidate will interact with various stakeholders, including the Billing Team, Credit Risk Management and Collection Teams, Customer Service and Overseas Stations, Lead/Supervisor, and other relevant teams.

  • To identify query root cause and ensure billing accuracy upon receipt of queries.
  • To facilitate effective communication and collaboration among teams.
Key Requirements:
  • Min Diploma and above.
  • Strong communication and interpersonal skills.
  • Experience in call center operations.
  • Knowledge of local languages and/or multi-lingual skills.


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