Global Customer Care Associate
2 weeks ago
We're seeking a highly skilled Customer Support Consultant to join our global support team. As a key member of our team, you'll be responsible for providing exceptional customer support via live chats and emails, building strong relationships with customers, and staying up-to-date with the latest technologies.
Responsibilities
- Provide expert technical support to customers via live chats and emails
- Build trust and rapport with customers through effective communication and issue resolution
- Meet or exceed performance targets and KPIs
- Stay current with cutting-edge technology trends and advancements
- Maintain confidentiality when handling sensitive customer information
- Apply best practices in customer happiness and satisfaction
- Develop in-depth knowledge of our client's products and services
- Collaborate with developers and other departments to ensure seamless customer support
Requirements
To succeed in this role, you'll need:
- Native Chinese and English upper intermediate (B2 level)
- At least 6 months of experience in a customer support role
- Familiarity with live chat and email support software
- A genuine interest in the crypto or stock exchange sector
- Strong analytical and research skills
- A positive and responsible attitude
- A reliable computer or laptop with a stable internet connection
Bonus Requirements
- Experience with CRM systems
- Background in crypto/finance
- Proficiency in Salesforce or Zendesk
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