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Operations Management Professional

2 weeks ago

Petaling Jaya, Selangor, Malaysia Orangeleaf Consulting Full time

About Orangeleaf Consulting:

Orangeleaf Consulting is a professional services firm that provides strategic consulting to businesses. Our team of experts helps clients achieve operational excellence and improve their bottom line.

The Role:

We are seeking a highly skilled Business Operations Executive to join our team. The successful candidate will play a critical role in ensuring the smooth functioning of our operations and the coordination of operational tasks to meet our goals and directives efficiently.

  • Main Responsibilities:
  1. Operational Activities Coordination:
  • Develop and implement standard operating procedures to optimise company workflows and processes.
  • Collaborate cross-functionally with teams to align on the operational processes and ensure effective coordination.
  • Monitor and analyze operational processes to identify areas of improvement.
  • Identify situational gaps and develop contingency plans to mitigate such situations.
  • Assist in planning, ideating & implementation of special projects that may involve the integration of different operational functions.
  • Assist coordination of company-wide activities such as Town Halls, management briefings, and other related events.
  1. Documentation Support:
  • Support preparation, delivery and review of documentation, including but not limited to:
    • Quotations & Invoices.
    • Contractual agreements and work orders.
  1. Pre-sales & Sales Activities:
  • Conduct Pre-sales & Sales activities, including:
    • Collaborating with the technical development team in assessing client requirements.
    • Coordinate & arrange proposal preparations and presentations.
    • Collaborating with the sales team to develop effective strategies & approaches applicable to a diverse range of industries & regions.
    • Manage client accounts and monitor client satisfaction to drive long-term relationship retention.
    • Assist with managing strategic partnership relations.
  1. Financial Reporting:
  • Work with the Finance team to prepare client billing reports and invoices while ensuring accuracy and timeliness of delivery.

Requirements:

  • A bachelor's degree at minimum, preferably in Business Administration, Management, or a related field.
  • Between 2 to 5 years of experience in Business Process Management, Operations Coordination, or Operations Management.
  • Business process management or process modelling certifications are an added advantage.
  • A strong sense of responsibility and ownership.
  • Strong analytical & communication skills.
  • Independent and punctual for any appointments.
  • Excellent problem-solving & prioritization skills.
  • Eager to learn and driven to succeed.
  • Excellent English communication skills.
  • Must be willing to travel overseas when required.