Provider Engagement Coordinator

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

Join us at Prudential Hong Kong Limited as a Provider Engagement Coordinator and contribute to the delivery of exceptional customer experiences. As a key member of our team, you will play a critical role in building and maintaining relationships with panel hospitals.

About the Role

In this role, you will be responsible for providing education and awareness to hospital staff, doctors, agents, and leaders on claim abuses, rights of policyholders, medical coverage, and claim processes. You will also resolve service gaps through constructive feedback and implement process improvements with panel hospitals.

Additionally, the incumbent will resolve complaints from hospitals, agents, and policyholders related to Hospital Alliance Services (HAS) services. The role requires continuous training and development to enhance personal and career growth.

Key Responsibilities
  • Build and maintain close working relationships with panel hospitals
  • Provide education and awareness to hospital staff and others on relevant topics
  • Resolve service gaps and implement process improvements

Requirements

  • Degree in Biomedical Science, Allied Health, Nursing, or Biological Sciences
  • Experience in healthcare or a related field; fresh graduates considered

Benefits

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities


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