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Customer Service Associate
3 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at SLS Bearings (Malaysia) Sdn Bhd. As a key member of our customer service team, you will play a crucial role in ensuring exceptional customer satisfaction and experience.
The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. You will be responsible for providing prompt and professional assistance to customers via various channels, including phone, email, and social media.
- Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
- Identify and assess customer needs to provide appropriate solutions and recommendations.
- Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
You will also collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues. Additionally, you will stay updated on product knowledge, industry trends, and company updates to better assist customers.
Requirements:
- Required language(s): English, Bahasa Malaysia; Mandarin speaker is an advantage but optional.
- Candidate must possess at least a SPM / UEC/ Diploma or above.
- Fresh graduates are also encouraged to apply.
- Experienced candidates will have an added advantage.
