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Cloud Contact Centre Expert

2 weeks ago

Subang Jaya, Selangor, Malaysia Innovax Systems Pte Ltd. Full time
Key Responsibilities

The successful candidate will be responsible for providing technical assistance and support to customers via various communication channels.

About the Role
  • Investigate and resolve technical issues promptly and efficiently.
  • Analyze problems to provide effective solutions and minimize downtime.
  • Collaborate with internal teams to escalate critical issues and expedite resolutions.
  • Provide training and onboarding to users on our cloud-based contact centre solutions.
Requirements
  • Degree in Information Technology or related field.
  • Excellent communication skills to explain technical concepts to non-technical users.
  • Problem-solving skills and analytical mind to troubleshoot complex issues.
  • Experience in technical support or customer service in a software or IT environment.
  • Adept at multitasking and managing priorities in a fast-paced environment.