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Anti-Fraud Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia BETTE GmbH & Co. Full time
Risk Operations Specialist Job Description

We are seeking an experienced Anti-Fraud Expert to join our team at BETTE GmbH & Co. In this role, you will be responsible for identifying and mitigating risks associated with fraudulent activities, providing exceptional customer support, and collaborating with internal stakeholders to prevent fraud.

Key Responsibilities:
  1. Identify and Mitigate Risks: Utilize advanced data analysis techniques and tools to identify suspicious activities and emerging fraud trends, and develop strategies to mitigate these risks.
  2. Provide Exceptional Customer Support: Respond to customer inquiries, resolve issues, and provide support through various channels, including live chat, ticket handling, and outbound calls.
  3. Collaborate with Stakeholders: Work closely with internal stakeholders, including legal, compliance, and operations teams, to share information and best practices for fraud prevention.
  4. Conduct Investigations: Conduct thorough investigations into suspected fraudulent activities, gathering evidence and building a strong case for fraud prosecution.
Requirements:
  • A minimum of 1-2 years of experience in a related field, preferably in customer service or risk management.
  • Excellent analytical and problem-solving skills, with the ability to think critically and outside the box.
  • Strong communication and interpersonal skills, with the ability to work effectively with internal stakeholders and external partners.
  • Experience of decision systems, including rule/strategy implementation and testing.