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Service Excellence Associate

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for multitasking and working under pressure?

About Hiredly X

We are a dynamic and rapidly growing company that provides cutting-edge customer service solutions to various industries.

The Job

As a Service Excellence Associate, you will play a crucial role in ensuring that our clients receive world-class service and support.

  • You will be responsible for attending inbound and outbound calls, resolving customer complaints, and providing product information.
  • Key responsibilities include:
  • Handling customer inquiries and resolving issues efficiently.
  • Providing detailed product information and handling sales queries.
  • Collaborating with internal teams to resolve complex customer issues.
Requirements
  • Minimum diploma or degree in any field.
  • At least one year of experience in customer service.
  • Effective communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple tasks and deadlines.
  • Proficiency in English, Bahasa Malaysia, and Mandarin languages.
Benefits

We offer a competitive salary, comprehensive training program, and opportunities for career growth and development.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

Industries

Financial Services, IT Services and IT Consulting, and Telephone Call Centers