Digital Advertising Specialist
1 week ago
As a Technical Product Specialist at TDCX, you will be part of an energetic and high-performance team that provides post-sales support for the full suite of digital advertising products.
Key Responsibilities:
- Own and drive query resolution through collaboration with in-house product operations & engineering groups to resolve all types of queries.
- Work on case volumes across email and chat channels.
- Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.
- Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.
- Partner with in-house technical specialists to educate advertisers on product features and common issue types.
Requirements:
- Min SPM/Diploma/ Degree in any discipline.
- Full professional proficiency (written and verbal) in English and in the added native language.
- Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
- Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns.
- Comfortable working in a contact centre (voice/chat based) environment and willing to observe a shift schedule which may include weekends.
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