Digital Advertising Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

As a Technical Product Specialist at TDCX, you will be part of an energetic and high-performance team that provides post-sales support for the full suite of digital advertising products.

Key Responsibilities:

  1. Own and drive query resolution through collaboration with in-house product operations & engineering groups to resolve all types of queries.
  2. Work on case volumes across email and chat channels.
  3. Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.
  4. Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.
  5. Partner with in-house technical specialists to educate advertisers on product features and common issue types.

Requirements:

  • Min SPM/Diploma/ Degree in any discipline.
  • Full professional proficiency (written and verbal) in English and in the added native language.
  • Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
  • Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns.
  • Comfortable working in a contact centre (voice/chat based) environment and willing to observe a shift schedule which may include weekends.


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