Digital Experience Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

We are seeking a highly skilled and experienced Digital Experience Specialist to join our team at TDCX. In this role, you will be responsible for delivering exceptional digital experiences to customers through various communication channels.

About the Job

This is an excellent opportunity to work with a world-leading technology brand, providing digital support to customers and helping them resolve their issues in a timely and efficient manner.

You will be working closely with our Premium Technology Company Account to deliver exceptional customer experiences, addressing customer concerns, and providing accurate information to ensure customer satisfaction.

Responsibilities
  1. Handle customer inquiries and resolve issues promptly and professionally.
  2. Provide clear and concise information to customers via various communication channels.
  3. Liaise with partners and departments to achieve resolution and good customer experience.
  4. Stay informed about company products, services, and policies.

As a key member of our team, you will have the opportunity to grow and develop your skills in a fast-paced environment. If you have a passion for delivering exceptional customer service and a willingness to learn, we encourage you to apply for this role.



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