Payment Security Professional

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard, Inc. Full time
Key Responsibilities

The Regional Customer Success Senior Specialist will have three primary areas of responsibility: customer engagement, growing the business, and technical and program readiness.

Requirements
  • Skills and Qualifications:

    • Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage

    • Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus

    • Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability

    • Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner

    • Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth

    • Experience in identifying 'next opportunity' for customers to further enhance the strength and value of the partnership for both parties

    • Experience in creative thinking and development of innovative solutions to complex customer challenges

    • Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

    • Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners


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