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Digital Transformation Leader

3 weeks ago

Petaling Jaya, Selangor, Malaysia Talent Recruit Full time

Company Overview:

Talent Recruit is representing a leading solar energy solutions provider in Malaysia, specializing in design, installation, and management of solar panel systems for residential, commercial, and industrial clients.

The company is seeking a Senior Manager, Digitalisation & Operations to spearhead their digital transformation initiatives across three key areas: Customer Experience, Internal Operations, and Employee Journey.

Main Responsibilities:

Customer Journey

  1. Optimize the end-to-end customer solar journey by implementing innovative digital tools and streamlining processes.
  2. Transform internal operations through the integration of advanced digital systems, focusing on areas such as CRM enhancement, supply chain management, project coordination, and financial process automation.
  3. Drive an efficient licensing application journey for customers while ensuring high compliance rates.

Employee Journey

  1. Elevate the employee experience by introducing digital solutions for seamless onboarding, continuous learning, performance management, and internal communication.

Internal Operations

  1. Establish a data-driven culture by developing a centralized data warehouse and implementing business intelligence tools.
  2. Innovation through AI: Identify opportunities to solve complex business problems using AI and stay up-to-date with the latest AI trends and technologies.
  3. Collaborate with cross-functional teams to ensure the adoption of new technologies and processes.

Requirements:

Degree in Business Admin, Information System, Computer Science, or a related field. MBA with a technology focus is desirable.

Min 8 years of professional experience in digital transformation, business process improvement, or technology consultation.

Strong leadership and people management skills.