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Anti-Fraud Operations Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Job Description

The primary responsibility of this role is to ensure the effectiveness and compliance of Shopee's fraud program. This involves conducting quality assurance reviews and assessments to identify potential gaps or weaknesses in anti-fraud processes and controls.

Key Responsibilities:
  • Quality Assurance Reviews: Conduct weekly quality checks on fraud prevention agents' performance and provide coaching based on quality assessment results.
  • Testing and Analysis: Perform detailed testing of fraud processes and systems to identify deficiencies or areas for improvement, including reviewing transactional data and customer profiles.
  • Reporting and Documentation: Prepare clear and concise reports documenting findings from quality assurance reviews and testing activities, and communicate these findings to relevant stakeholders.
Requirements
  • Bachelor's degree in finance, business, or a related field (or equivalent work experience).
  • Knowledge of anti-fraud compliance frameworks, risk assessment methodologies, and anti-fraud systems.
  • Experience in conducting quality assurance reviews or audits within the financial services industry.