Product Development Director

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Full time
Oliver James is seeking an experienced Senior Manager/Associate Director/Director to lead our global product strategy for ServiceNow solutions.

We are looking for a dynamic and innovative leader to drive the development, enhancement, and successful deployment of ServiceNow-based solutions. As a key member of our team, you will collaborate across functions to deliver high-quality product solutions that meet customer needs and align with business objectives.

Key Responsibilities:

  • Develop and execute a global product strategy for ServiceNow solutions, ensuring alignment with organizational goals and customer needs.
  • Manage the entire product lifecycle, from ideation to go-to-market and continuous improvement, for ServiceNow-based products.
  • Collaborate with cross-functional teams including engineering, design, sales, and marketing to deliver scalable and high-quality product solutions.
  • Define and prioritize product roadmaps, balancing customer feedback, business value, and technical feasibility.
  • Act as a subject matter expert for ServiceNow products, providing thought leadership and guidance both internally and externally.

Qualifications:

  • Proven experience (10+ years) in product management, with a focus on enterprise technology solutions, ideally with ServiceNow.
  • Strong understanding of ServiceNow platform capabilities, features, and integrations.
  • Demonstrated success in leading global product teams and delivering enterprise-grade products at scale.
  • Ability to translate business requirements into product features and manage a global product roadmap.
  • Exceptional leadership, communication, and stakeholder management skills.
  • Experience with agile methodologies and product management tools.
  • Strong analytical skills, with the ability to interpret data and make data-driven decisions.
  • Bachelor's degree in a relevant field; advanced degree preferred.


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