Expedition Team Member
6 days ago
As a Customer Service Executive at Exodus MM2H Sdn Bhd, you will play a critical role in ensuring that our clients receive exceptional customer service throughout the application process. You will be responsible for handling client inquiries, providing accurate information, and coordinating with internal teams to ensure smooth processing of client applications.
Main Responsibilities:
- Client Inquiries: Handle client inquiries and provide accurate information regarding immigration programs.
- Pre-Registration Assistance: Assist clients with pre-registration, document submission, and application processes.
- Internal Coordination: Coordinate with internal teams to ensure smooth processing of client applications.
- Customer Record Maintenance: Maintain and update customer records in the CRM system.
- Follow-up and Response: Follow up on client inquiries and ensure timely responses.
Requirements:
- Education: Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Experience: Minimum 2-3 years of experience in customer service, preferably in the immigration, legal, or consultancy industry.
- Languages: Must be able to read, write, and speak English, Mandarin, and Malay; additional language is a plus.
- Documentation Handling: Ability to handle documentation and client records with accuracy.
- Communication Skills: Excellent verbal and written communication skills.
- Interpersonal Skills: Strong interpersonal skills with a customer-focused approach.
- Task Management: Ability to manage multiple tasks and work under pressure.
- Software Proficiency: Proficiency in Microsoft Office and CRM software.
- Program Knowledge: Knowledge of MM2H and PVIP programs is an added advantage.
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