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Customer Service Representative

2 weeks ago

Butterworth, Penang, Malaysia Northern Tool Full time
About the Job

We are looking for a talented Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service, promoting our products and services, and working collaboratively with colleagues to achieve sales goals.

Responsibilities:

  1. Deliver exceptional customer experiences through proactive engagement, product knowledge, and problem-solving skills.
  2. Promote our credit card program, extended service protection plans, and other value-added services to increase sales and revenue.
  3. Maintain a clean, organized, and well-stocked sales floor, adhering to company standards and policies.
  4. Collaborate with colleagues to achieve sales targets, share best practices, and support each other in a fast-paced retail environment.

Requirements:

  • Previous retail sales or customer service experience is an asset.
  • Flexible availability, including weekends and holidays, as needed.
  • A passion for tools and equipment.