Global Customer Support Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

We're on the hunt for a highly motivated Global Customer Support Specialist to join our team at Trip.com Group. As a Customer Advisor, you will be responsible for supporting our customers' travel needs, providing exceptional customer service, and contributing to the success of our team.

You'll be working in a fast-paced environment, communicating with customers via various channels, and achieving individual KPIs and team goals. If you're passionate about customer service, enjoy working with people, and are driven to succeed, this could be the perfect opportunity for you.

  1. Key Responsibilities:
  2. Provide exceptional customer service through multiple communication channels.
  3. Communicate effectively with customers, demonstrating empathy and patience.
  4. Meet individual KPIs and contribute to team goals.
  5. Identify process improvements and provide feedback during team meetings.


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