Commission Scheme Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Singtel Full time

Job Description:

The Senior Sales Commission Executive is responsible for overseeing the day-to-day sales commission operations, ensuring timely payment in accordance with commission schemes. The role involves leading a team of junior staff, motivating them to complete tasks within timelines, and resolving disputes/claims raised by internal/external sales parties.

Main Responsibilities:

  1. Lead and supervise a team of junior staff in completing tasks related to sales commission operations.
  2. Investigate and resolve disputes/claims raised by internal/external sales parties in a timely manner.
  3. Liaise with Sales, Finance, and Support Teams to clarify and process sales claims efficiently.
  4. Maintain accurate and up-to-date documentation on payout records, master data files, and operation processes.
  5. Perform User Acceptance Testing (UAT) for new/revised commission schemes or changes to ensure seamless integration.
  6. Analyze processing gaps for automation opportunities and assist in implementing end-to-end solutions to improve efficiency.
  7. Identify and address any irregularities in Sales Partners/Salesman commission payments that are not aligned with sales performance/trends.

Essential Skills and Qualifications:

  • Diploma or Degree in Business or Data Analysis.
  • Minimum 5 years of experience in supervisory roles leading teams.
  • Proficiency in MS Office, Excel (Vlookup), PowerPoint with strong analytical skills.
  • Excellent written and verbal communication skills in English.
  • Experience in System Testing - UAT.
  • Strong stakeholder management skills.


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