External Customer Service Lead

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Momentive Full time

About the Role:

We are looking for an experienced External Customer Service Lead to join our team. As a key member of our commercial organization, you will be responsible for providing exceptional customer service to external customers and business partners.

  • Your primary responsibility will be to process Order-to-Cash activities efficiently, ensuring timely delivery and accurate information sharing with customers.
  • You will work closely with various departments, including Sales, Demand Planners, Logistic Services, and Product Stewardship, to resolve customer inquiries and concerns.
  • A key aspect of this role is building sustainable relationships with customers through proactive communication and effective issue resolution.
  • In addition to your technical skills, you will need to possess strong business acumen and be able to analyze data from SAP reports to identify areas for improvement.


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