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Global Supply Chain Support Expert

3 weeks ago


Penang, Malaysia Boston Scientific Gruppe Full time
Job Overview

Boston Scientific Gruppe is seeking a highly skilled Global Supply Chain Support Expert to join our team. This role will be responsible for managing post-go-live application support across APAC and contributing to the implementation of an integrated order and inventory management application.

The ideal candidate will have a strong understanding of order-to-cash workflows, consignment operations, and supply chain processes. Experience with Agile methodologies, including sprint planning and backlog management, is also required.

This position requires excellent problem-solving, analytical thinking, communication, and organizational skills. The successful candidate will be able to quickly learn and adapt to new applications, processes, and technologies.

Key Responsibilities:

  1. Provide application support by resolving issues, managing escalations, and collaborating with users and vendors to ensure stability, performance, and timely resolution.
  2. Analyze incident root causes and trends to identify recurring issues and provide actionable insights for preventative improvements.
  3. Lead sprint planning, backlog management, and Agile practices to ensure efficient execution of PGLS operations while supporting integrated application initiatives.
  4. Implement change requests and monitor application performance to maintain stability, continuity, and uninterrupted business operations.
  5. Collaborate with stakeholders to gather, refine, and manage requirements, ensuring clarity and alignment while defining acceptance criteria.
  6. Support go-live readiness, testing, and deployment activities for the integrated application by collaborating with cross-functional teams and external partners.
  7. Create and maintain documentation of operational frameworks and application functionalities to ensure clarity, continuity, and effective utilization.
  8. Monitor application performance and provide regular updates to stakeholders on system stability and operational metrics.