Branch Director

1 week ago

Kuching, Sarawak, Malaysia AFFIN Group Full time
{"Job Title": "Branch Manager", "Job Description": "Key Responsibilities

As a Branch Manager at AFFIN Group, you will be responsible for managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Your key objectives include driving and achieving overall Branch Sales Target, controlling costs, and maximizing results and achieving peak performance levels.

Financial Management
  1. Drive and achieve overall Branch Sales Target
  2. Manage deposits, investments, loans, and other financial products
  3. Ensure effective control of costs as per budget
Process Management
  1. Ensure that every staff discharges duties in accordance with branch manual, BNM guidelines, and other regulatory requirements
  2. Monitor submission of reports within specified time
  3. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise
Customer Service
  1. Ensure efficient customer service level in accordance to SLA
  2. Ensure timely reply to customer and CCQ
  3. Ensure to resolve any complaints within SLA
People Management
  1. Resource management: annual leave, attendance, branch meeting, training, recruitment, staff development, and coaching
  2. Performance and productivity tracking at all levels including performing staff appraisals
Other Responsibilities
  1. Manage and undertake ad-hoc assignments
  2. Alternate key holder to Vault & Self Service Terminal
  3. Organize or participate CSR activities within the branch community
Learning & Growth
  1. Involve and contribute to any special project organized by Head Office
  2. Attend training on compliance, regulatory, product knowledge, customer services, and other personal development and growth
", "lang_code": "en-US"}

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