Maritime Solutions Specialist
4 days ago
At Kongsberg Gruppen, we are committed to protecting people and planet through our innovative solutions. As a Service Engineer, you will play a crucial role in supporting our customers worldwide by providing remote product guidance and contributing to a knowledge pool that supports our field service team.
Key Responsibilities:- Focus on customer support, commissioning, and service for assigned Kongsberg Maritime products onboard vessels.
- Cover service activities in Southeast Asia region and maintain good relationships with existing clients.
- Workshop testing and technical preparations.
- Proper preparation and execution of work assigned, ensuring performance is always met. Responsible for generating service reports, updating drawings, cable information databases, and relevant technical documents.
- Provides remote guidance/product support to customers and backend support to the service team.
- Assists the sales department with technical issues.
- Handling pre and post-administrative work.
- Undertakes ad-hoc duties assigned from time to time.
Qualifications and Experience:
- Minimum degree in Electronics/Instrumentation/Mechatronic Engineering.
- Minimum 3-5 years of working experience in automation systems (controls and propulsion), system process knowledge, distributed control systems, and power management.
- Relevant working experience in the maritime industry is an advantage.
- Excellent cooperative skills, good communication skills, result-oriented, and self-motivated.
- Meticulous & methodical approach to remote case handling.
- Self-driven attitude to find solutions to problems. Passion and patience for handling customers – Service-minded.
- On-board system process knowledge, experience with distributed control systems.
- Ability to work independently.
- Able to travel on short notice.
You Are Able To:
- Excellent cooperative, communication, and project management skills.
- Proficient in oral and written English.
- Highly motivated for global support activities, including travel.
- Self-driven with a problem-solving attitude.
- Passionate and patient in customer interactions, with a service-oriented mindset.
- Contributes to a positive work environment, acts on initiative, and takes responsibility for results, using a methodical and systematic approach.
What We Can Offer:
- An exciting and important position working for the world-leading supplier of maritime solutions.
- An inspiring and safe work environment.
- Professional development and career opportunities.
- Competitive pay and benefits.
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