Client Success Liaison

2 weeks ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Job Description

The Client Success Liaison is responsible for educating customers on self-service options and automated banking channels, conducting callbacks for transaction confirmations, and reaching out for supporting documents as needed.

This role requires strong problem-solving skills, as you will need to clarify customer needs, evaluate problems, and provide solutions that meet their requirements.

You will also be performing specified KYC tasks when required.

Key Responsibilities
  • Educate customers on available services and features
  • Resolve customer complaints and issues efficiently
  • Work closely with internal teams to resolve complex customer queries
  • Provide timely and accurate updates to customers


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