Mission Critical Systems Specialist

2 days ago


Cyberjaya, Selangor, Malaysia Microsoft Corporation Full time
Job Description

The Senior Critical Environment Technician will maintain the critical infrastructure that keeps our Datacenters up and running, including coordinating with suppliers/vendors, working closely with management to address operational, risk, and safety situations, mentoring other CE Technicians, and having a hands-on understanding of critical environment equipment.

This role will perform various types of maintenance, respond to onsite incidents while coordinating with other critical facilities professionals, and use telemetry and other platforms to monitor equipment performance and operations.

The Cloud Operations & Innovation (CO+I) team is responsible for delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a CO+I Critical Environment Technician, you will play a key role in this effort.

Key Responsibilities:

  • Serving as an electrical operations specialist and working on advanced tasks independently.
  • Inspecting and supervising critical environment-related facility equipment regularly for unsafe or abnormal conditions and escalating per applicable policies and standards.
  • Utilizing internal computerized maintenance management system (CMMS) to track equipment assets and complete work order requests for maintenance work.
  • Safely and quickly responding to onsite incidents, leading incident response teams for all abnormal conditions impacting operations, and coordinating with other critical facilities professionals for corrective repairs without supervision.
  • Enhancing or developing emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to CE operations and incidents.
  • Performing various types of maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for CE equipment (e.g., electrical, mechanical, cooling systems) and escalating when appropriate.
  • Having a hands-on understanding of equipment and troubleshooting systems independently within trained disciplines.
  • Providing consultation to lower-level colleagues in troubleshooting systems and problems.
  • Understanding, following, and ensuring safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes to perform work safely and reliably in accordance with applicable requirements.
  • Embodying our culture and values.


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