Client Experience Manager
5 days ago
Daythree Business Services Sdn Bhd is a leading provider of Business Process Management (BPM) solutions in the region. We are committed to delivering exceptional customer experiences and are seeking a talented individual to join our team as a CUSTOMER SERVICE EXECUTIVE.
Key Responsibilities:
- Handle and respond to customer inquiries and complaints via various channels (phone, email, chat).
- Ensure all customer issues are resolved according to company processes and procedures.
- Identify and escalate difficult and complex issues to senior team members.
- Maintain a positive, empathetic, and professional attitude towards customers.
- Enter, update, and maintain accurate information of customer interaction, transactions, comments, and complaints in the company's system.
Requirements:
- SPM/ 'O' Levels or higher (preferably Diploma qualification).
- Fresh graduates are encouraged to apply.
- Proficient in English (both verbal and written).
- Previous experience in customer service is an added advantage.
- Able to work shifts (including weekends, public holidays, overnight).
- Possess a problem-solving mindset to proactively find solutions for customer needs.
- Strong written and verbal communication skills to communicate clearly and effectively with our customers.
- Good team player to work collaboratively in a team environment.
- Keen attention to detail in completing tasks accurately and thoroughly.
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